20/02/2023 – As part of a series of meetings with reference speakers in the various economic sectors, part of the transversal learning activities of the Regent’s University London, a very interesting appointment is held with the Managing Director di Harrods London, Michael Ward which will deal with the theme of Digital Innovation and Artificial Intelligence applied to such a complex context as it is, is perhaps the most important element, il department store Harrods.
Regent's University London invests a lot of energy and resources into providing particularly effective training, as is the case with the Program Mentoring (find out more here) . First of a dating program 2023, come Distinguished Speakers Series Talk, the meeting with Michael Ward aims to provide elements of understanding in a particularly complex change process involving an organization such as Harrods, always focused on environments, clientele and consolidated commercial habits, corroborated by the look and scenographic effect in store, so a lot “physicist” and difficult to replicate in a digital environment.
Yet the trend of shopping experiences today must go in a new direction, for everyone, therefore starting from a relevant strategy in terms of choices and ideas, Harrods brings innovation inside and speaks a new language, thanks to which to better understand dynamics and situations, therefore offer a service that is always up to par but certainly different.
